Staples

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( 8 reviews )

Furniture Stores, Department Stores, Discount Store $$

2148 Carling Ave Unit 2, Ottawa, ON K2A 1H1, Canada +1 6137-294-585

Staples Ottawa-Fairlawn, located at 2148 Carling Ave Unit 2, Ottawa, ON, Canada, is a popular chain retailer offering a range of brand-name electronics, print services, office supplies, and furniture. The store provides in-store shopping, in-store pickup, and delivery services for the convenience of its customers. Whether you need office supplies, technological equipment, or custom printing services, Staples Ottawa-Fairlawn aims to meet all of your needs. With a focus on high-quality products and friendly customer service, the store has garnered positive reviews from many visitors. The location also has a FedEx Authorized ShipCentre, making it a one-stop shop for all your mailing and shipping needs. Conveniently situated in the Fairlawn Centre, the store is easily accessible and serves the Ottawa community with its diverse range of offerings.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pickup
Accessibility
- Wheelchair-accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Recycling
- Electronics
- Batteries
- Ink cartridges

Reviews

4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Betsy bella

March 22, 2024

My experience that this location and the quality of my order was extremely poor. I am not impressed! I ordered photos that will be featured in my wedding. One photo I received had a empty pixel in the center of it! It is very obvious that no one looked at the quality of the photo once it came out of the printer. I paid for this photo and then had to pay to get it redone else where. In addition, the individual who handed me my order didn't allow me the opportunity to bring this to their attention. The staff member handed me my packages and walked away. "You can look at them if you want" they said nonchalantly as they walked away. Very poor customer service.

Jaime rodriguez

March 22, 2024

I was there on November 3rd in the evening. I watched an elderly man with a handful of change and what looked like some important forms stand at the counter of the print station asking for a photocopy and the man working behind the counter blew him off because he was too busy with fedex stuff. Meanwhile other people came in and went to the print counter and the other associate helped him no problem. There is some serious training issues here. It upset me to see an elderly person treated so poorly when they clearly needed help. If an old man can't get photocopies at Staples of all places, where is he supposed to go?

Steven yackel

March 22, 2024

Never overly busy. Helpful staff. Love the self printers they have. As someone who doesn't own a printer.. This makes printing anything extremely easy!

Karli raimondo

March 22, 2024

Went with a friend. Friend had a photocopy job to get done, I wanted to print photos. Store was empty yet we had to ask repeatedly and wait quite a while for service. My friend was very rudely told she couldn't get the very same job she gets done every 3 months at the Kanata location done. I got no help at all. We spoke to the manager who did exactly... Nothing. But we did find the only other customer in the store! Talking to the manager ahead of us, making a complaint! Pretty useless location, better off going to one of the others. Unless you like rude staff and being ignored.

Andrew bowdish

March 22, 2024

Great place to drop out dated electronics and batteries. The only problem was that the loading dock was not available so I had to carry 8 large boxes and an old tv into the store from the parking lot. I'm eighty five so it was a hard job.

Mich igan

March 22, 2024

I had a ups pickup notice at my doorstep. I came to here to pick up my package after 3 days. They did not handle the package to me even though I showed them my ID. They told me that the package is not there and they were not able to provide the information where my package is. They told me that I should contact UPS myself. But, you are the customer service and you should do your job and provide the tracking information. The package should have been there for 7 days.

Shaunda mcclorey

March 22, 2024

Had a poster custom print order to make costing 100$ and tried to call multiple times to get some assistance with the dimensions, no answer, and the one time there was an answer the person hung up on me. Won't be going to this location anymore.

Michael taillard

March 22, 2024

Tried to get photos digitized. Was promised 3-5 business days after mentioning I need them before June 1. I return after 5 days and they say my photos are at their hub, being processed, and that it will take "weeks". To the sales person's credit, she emailed the hub to ask for a rush order. The hub emails back later that day to say they can't do that, so they provided me with another option - send the photos back to the store to do them there. I confirm it will still be within the timeline I need it in (before June 1), and they agree it will be. Fast forward to today: I call them to check that my photos have arrived at the store and are being worked on. They say they should be receiving them today, and after confirming a third time that they can complete it within the week they suddenly say they may not be able to. Low and behold, they call back this afternoon and say they "definitely can't" - and that's after leaving me on hold for 10 minutes and switching me from one sales rep to another which meant I took valuable time out of my day to explain my issue twice. I finally get frustrated enough that I just come by the store this evening to pick up my photos and get a refund. It took 5 associates standing around my order to figure out how to even refund me. Eventually I get to the cash, and 10 minutes later I have my money back. I thought I was in the clear to leave, until I look up and see the sales person hasn't given me my original photos back. I ask for them and he looks confused about what I'm asking for. I could not have been any clearer - I just wanted my photos back, which - by the way - are original, precious family photos I entrusted them with. The logistics of this store are abysmal and I will not be returning.